Terms of service
TERMS OF SERVICE
GENERAL ASPECTS
This website is operated and owned by DÉBORA RAMOS®. This document sets forth the terms and conditions under which you may use our website and the services offered by us. By accessing or using our website, you confirm that you have read, understood, and accepted our terms and conditions of use.
PURPOSE
To regulate the authorization granted by DÉBORA RAMOS® to users/consumers to enter its website, get informed, acquire, or exercise their rights over the products and services displayed, offered, and marketed by DÉBORA RAMOS®.
REQUIREMENTS FOR THE PROPER USE OF THE WEBSITE
To use the website www.deboraramos.com, you must meet the following requirements:
- Have the capacity, right, and freedom to engage through the purchase and use of the website under these T&Cs.
- Meet the minimum age requirement to make online purchases or acquire courses as established by current regulations.
Certified Angel Practitioner Disclaimer
The readings are meant to reflect your Angels whishes and messages for you. A Certified Angel Practitioner does not absolutely predict events or give absolute advice as to what actions you should take or decisions you should make regarding your current life circumstances.
We encourage you to trust your own inner knowing.
Legal Disclaimer
Debora Ramos makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products included on this site. Debora Ramos will not be liable for any damages arising from use of this site, readings or courses.
COMMERCIAL DECLARATIONS
By purchasing our products or acquiring our courses, you declare:
- Being aware that you are entering into a legally binding contract to purchase an item and/or acquire a course.
- Being responsible and aware of the purchase you are making, reading the specifications, characteristics, and details of the product.
- Committing to purchasing an item and completing the checkout process with due diligence.
- That adding the product to the cart is a clear indication of your intent to purchase.
DÉBORA RAMOS® reserves the right to change product prices at any time and correct pricing errors that may occur inadvertently. Additional information about prices and sales taxes is available on the payment page. The price for the products and any other charges that may incur in connection with the use of the service, such as taxes and possible transaction fees, will be charged to the payment method chosen for the transaction.
DÉBORA RAMOS® may, without prior notice, change the services, stop providing the services or any features of the services and/or products offered, or create limits for the services and/or products. It may also permanently or temporarily suspend access to the services without prior notice or liability, for any reason or no reason.
PURCHASE PROCEDURE
To make purchases on the web portal, you must select the products from the DÉBORA RAMOS® catalog, then click on buy and you will be redirected to a WhatsApp chat with an advisor where you can make the purchase, make the payment, and provide shipping details.
IMPORTANT: DÉBORA RAMOS® is not responsible for any errors made by the user when choosing the product or filling in the shipping details. Therefore, you must exercise strict diligence in selecting products according to their specifications and verifying the information contained in the shipping details. Orders placed cannot be modified.
ORDER DATA
To correctly fill in personal and shipping data, you must follow these recommendations:
Registration: We will request identification information, such as your name, age, identification document, phone, and shipping address (among others). You must authorize us to use your personal information as we need it to proceed with our purchase processes.
Payment Information: Our page offers different payment options, which correspond to the only payment methods authorized by DÉBORA RAMOS®. Once the payment has been authorized by the respective banking entity, we will proceed to send the order to our warehouses to dispatch your product. All prices indicated for products available through the Website include VAT in accordance with current regulations. Regarding courses offered on the platform, instructions and start dates will be provided.
Shipping and Delivery: Once payment and delivery conditions have been verified, we will proceed to dispatch your products according to the conditions we will explain:
DELIVERY INFORMATION
Shipments will be carried out through the courier company: Servientrega. This is the only shipping method accepted by DÉBORA RAMOS®. Make sure the delivery data entered is correct.
THE DELIVERY ADDRESS MUST BE CORRECT FROM THE MOMENT OF ORDERING. If the data is incorrect, we will do our best to help you; however, you must consider additional delays this may cause. The responsible area of DÉBORA RAMOS® may take up to a week to receive the request message, plus additional delays of up to 10 business days by the courier to verify and make the change effective. We are not responsible for incorrectly filled delivery addresses by the customer.
Although the average shipping time of our products is five business days (5), on average 1 week in calendar days, delivery depends on factors and companies beyond our control, so we cannot confirm the exact day or time of delivery. Therefore, we recommend leaving an address where someone is always present (gatehouse, office, etc.).
WE ARE NOT RESPONSIBLE FOR PACKAGE LOSSES IF THE ADDRESSES ARE INCORRECTLY FILLED OR IF THE TERMS DESCRIBED HERE ARE NOT MET, AS OUR ONLY COURIER COMPANY IS SERVIENTREGA.
Delivery times may be extended in cases of commercial events, promotions, and launches.
If you need information to resolve problems and issues with products, deliveries, and the reception of complaints and claims, you can write to us through Contact Us (option found at the bottom of the page) or to the email deboraramos07@gmail.com.
It will not be possible to place orders on the website and pick them up in stores or in person.
Delivery time will be subject to mode, time, and place situations by DÉBORA RAMOS® and the courier company. Consequently, the average time may vary depending on special circumstances (promotions, special seasons, order and sales flow, etc.) without violating the user’s right to be updated on the status of their order through the communication channels established on the website.
To dispatch orders, DÉBORA RAMOS® has an average time of five (5) business days. Once the product has been dispatched to the customer, a text message will be sent to the cell phone number provided in the purchase data, through which the package can be tracked nationally. A detailed purchase summary and the sales invoice will be included in the physical shipment in the user’s email.
ORDERS DO NOT ALLOW ANY MODIFICATIONS. It is not possible to add products, remove them, or modify the order once confirmed and/or paid for. The order will remain as registered on the website. Product delivery will occur within the times designated by the courier company and depends on the conditions of the current regulation.
Sales documents are duly aligned with the current regulations in Colombia.
RIGHT OF WITHDRAWAL FOR EXCHANGES AND/OR RETURNS
The right of withdrawal will not apply to goods references that are for personal use or present legal exceptions.
Sometimes, there may be a lack of stock of some products on our website. In these cases, customer service will provide the relevant options, and if a change to another available reference is not accepted, a refund will be issued. Refunds will be processed within 15 business days once the banking information is received.
If the buyer wishes to exercise the right of withdrawal, they must bear the shipping costs. Once the merchandise is received, validation will be carried out, and a response will be provided through our authorized channels. The time for returns and/or changes in applicable cases is 10 business days.
This procedure will not apply in cases of product damage and/or theft, where the responsibility lies with the courier.
WARRANTIES
The products offered by DÉBORA RAMOS® are of the highest quality and have a direct manufacturer’s warranty. If a defective product is encountered, please contact us immediately. We will perform a technical quality review of the product and respond according to the law and our terms and conditions. This may include a refund or replacement with a new product of the same type, similar characteristics, or technical specifications, which in no case will be lower than those of the defective product.
No warranty will be granted if it is demonstrated that the defect originates from: 1) Force majeure or fortuitous event; 2) The act of a third party; 3) Misuse of the product by the consumer; and 4) The consumer did not follow the usage or maintenance instructions indicated in the product manual and warranty.
DATA PROCESSING POLICY
To access the data processing policy of DÉBORA RAMOS®, you can consult it here.
INTELLECTUAL PROPERTY AND COPYRIGHT
All information, content, tools, graphics, images, texts, software, and photographs, as well as their design and the overall graphic of the website, are the exclusive property of DÉBORA RAMOS® and/or its content providers and are protected by current intellectual property and copyright laws.
DÉBORA RAMOS® authorizes you to view and download material contained on the website solely for your personal and non-commercial use. You may not modify the website material in any way or reproduce, distribute, create derivative works, transmit, display, or publicly present, or otherwise use the material for any public or commercial purpose.
MODIFICATIONS
DÉBORA RAMOS® may modify these terms and conditions at any time by publishing them on this website. It is your responsibility to regularly review the terms and conditions to stay informed of any changes that may be made.
APPLICABLE LAW AND JURISDICTION
Any dispute related to these terms and conditions will be governed and interpreted under the laws of Colombia. For the resolution of any controversy arising from these terms and conditions, the parties submit to the jurisdiction of the competent courts in Colombia.
CONTACT
For any questions about our terms and conditions, you can contact us through Contact Us (option found at the bottom of the page) or email us at deboraramos07@gmail.com
PRIVACY POLICY PERSONAL DATA PROCESSING POLICY
Law 1581 of 2012, partially regulated by Decree 1377 of 2013, aims to develop the constitutional right that all individuals have to know, update, and rectify information collected about them in databases or files, and the other constitutional rights, freedoms, and guarantees mentioned in Article 15 of the Political Constitution, as well as the right to information enshrined in Article 20 of the same Charter.
In compliance with the provisions of Law 1581 of 2012, which establishes provisions for the protection of personal data, DÉBORA RAMOS®, as the data controller, formulates the general policies to be followed:
1.1 Identification of the Personal Data Controller
The Personal Data Controller is DÉBORA RAMOS®, identified with NIT ________________, located at _______________________ in Bogotá D.C.
Contact: Through any of the following customer service channels provided by DÉBORA RAMOS®:
Written:______________________________________________________________________ Email: deboraramos07@gmail.com
In person: ____________________________________________________________
The departments and work areas of DÉBORA RAMOS® are in charge of data processing, according to the type of information they handle in fulfilling their functions.
OBJECTIVE To establish the data processing policy of DÉBORA RAMOS® for the proper protection of the rights of users, visitors, and other individuals who provide their personal data to the company through various service channels and information collection methods.
SCOPE This data protection policy applies to all employees, suppliers, and external personnel who have access to personal data collected by DÉBORA RAMOS®. It also applies to all information determined as personal data that is registered in databases, information files, or any storage medium held by DÉBORA RAMOS® and that, due to its particular characteristics, has been contemplated in Law 1581 of 2012.
OBLIGATIONS All employees, contractors, and personnel working at DÉBORA RAMOS®, related to users, suppliers, or external personnel of the company, who collect, store, use, circulate, or delete data whose processing is managed by the company, must be aware of and comply with this policy.
DEFINITIONS For the purposes of applying this policy, the definitions established in Article 3 of Law 1581 of 2012, Article 3 of Decree 1377 of 2013, Article 3 of Law 1266 of 2008, or those that replace them, will be considered:
- Authorization: Prior, express, and informed consent of the Data Subject to carry out the processing of personal data.
- Privacy Notice: Verbal or written communication generated by the data controller, addressed to the data subject for the processing of their personal data, informing them about the existence of the data processing policies that will be applicable, how to access them, and the purposes of the data processing.
- Database: Organized set of personal data that is subject to processing.
- Personal Data: Any information linked or that can be associated with one or more natural persons, determined or determinable.
- Public Data: Data qualified as such according to the mandates of the Law or the Political Constitution and all those that are not semi-private or private, in accordance with Law 1266 of 2008. Public data includes, among others, data contained in public documents, judicial decisions duly executed that are not subject to confidentiality, and those related to the civil status of individuals.
Law 1581 of 2012 establishes the following special categories of personal data:
- Sensitive Data: Data that affects the privacy of the Data Subject or whose improper use may lead to discrimination. This includes data revealing racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in unions, social organizations, human rights organizations, or any political party promoting interests, as well as data related to health, sexual life, and biometric data.
- Personal Data of Children and Adolescents: Although Law 1581 of 2012 prohibits the processing of personal data of children and adolescents, except those that by their nature are public, the Constitutional Court clarified in Judgment C-748/11 that regardless of the nature of the data, processing can be carried out “as long as the purpose pursued with such processing responds to the best interests of children and adolescents and ensures without exception the respect for their prevailing rights.”
- Data Processor: Natural or legal person, public or private, that by itself or in association with others, carries out the processing of personal data on behalf of the data controller.
- Data Controller: Natural or legal person, public or private, that by itself or in association with others, decides on the database and/or the processing of data.
- Data Subject: Natural person whose personal data is subject to processing.
- Processing: Any operation or set of operations on personal data, such as collection, storage, use, circulation, or deletion.
- Transfer: The transfer of data occurs when the data controller and/or data processor, located in Colombia, sends the information or personal data to a recipient, who in turn is responsible for processing and is located inside or outside the country.
- Transmission: Processing of personal data that involves communication of the same within or outside the territory of the Republic of Colombia when the purpose is the execution of a processing by the data processor on behalf of the data controller.
GENERAL PRINCIPLES FOR PERSONAL DATA PROCESSING In application of Law 1581 of 2012 and the norms that complement, modify, or add to it, DÉBORA RAMOS® will harmoniously and integrally apply the principles established in Article 4 of Law 1581 of 2012.
Principle of Legality: The collection, use, and processing of personal data will be based on what is established by the Law and other provisions that develop it.
Principle of Purpose: The collection, use, and processing of personal data will obey a legitimate purpose in accordance with the Constitution and the Law, which will be informed to the data subject.
Principle of Freedom: The collection, use, and processing of personal data can only be carried out with the prior, express, and informed consent of the data subject. Personal data cannot be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves the consent.
Principle of Truthfulness or Quality: The information subject to processing must be truthful, complete, accurate, updated, verifiable, and understandable. The processing of partial, incomplete, fragmented data, or data that induces error is prohibited.
Principle of Transparency: In the collection, use, and processing of personal data, the right of the data subject to obtain from the data controller or data processor, at any time and without restrictions, information about the existence of data concerning them must be guaranteed.
Principle of Restricted Access and Circulation: The collection, use, and processing of data can only be done by persons authorized by the data subject and/or by the persons provided for in the Law and other norms that develop it.
Personal data, except public information, cannot be available on the Internet or other means of mass dissemination, unless access is technically controllable to provide restricted knowledge only to data subjects or third parties authorized by law.
Principle of Security: Personal data and information subject to public processing will be protected and must be handled with the necessary technical, human, and administrative measures and resources to provide security to the records, as well as the adoption of technological protection tools, avoiding their adulteration, loss, consultation, unauthorized or fraudulent use or access.
Principle of Confidentiality: All persons involved in the collection, use, and processing of personal data that are not public in nature are obligated to guarantee the confidentiality of the information, even after their relationship with any of the tasks involving processing has ended.
PERSONAL DATA PROCESSING The user, visitor, and any person who provides their personal data to DÉBORA RAMOS®, by any means, does so voluntarily and due to the need to obtain a service from the company, or to file a complaint or claim, or to access the different services and products offered by the company. Therefore, providing the information through any of the means provided by the company implies the authorization of the data subject to process the personal data according to this privacy policy.
DÉBORA RAMOS® is committed to protecting personal data collected or stored in its own or third-party databases with which the company has a commercial relationship, cooperation, alliance, etc. DÉBORA RAMOS® undertakes to protect such data and not to transfer, sell, or share it with unauthorized third parties for any purpose, except in cases established by law.
COLLECTION AND PURPOSES OF PERSONAL DATA DÉBORA RAMOS® collects personal data from its users, visitors, clients, suppliers, employees, and all those who, directly or indirectly, have a relationship with the company, for the purpose of:
- Executing the commercial activities of DÉBORA RAMOS® and any other activity related to its corporate purpose.
- Fulfilling contractual obligations arising from the commercial relationship between DÉBORA RAMOS® and its clients, suppliers, and third parties.
- Sending information to users and clients about the products and services offered by DÉBORA RAMOS® and its business partners.
- Evaluating the quality of the service offered by the company.
- Conducting market and consumption studies.
- Carrying out marketing, promotion, advertising, and telemarketing activities related to the products and services offered by DÉBORA RAMOS® and its business partners.
- Conducting trend and consumption preference analysis.
- Evaluating and mitigating risks associated with the company’s commercial activity.
- Conducting satisfaction surveys and studies related to the products and services offered by DÉBORA RAMOS®.
- Complying with applicable legislation and orders from competent authorities.
RIGHTS OF THE DATA SUBJECTS According to the provisions of Article 8 of Law 1581 of 2012, data subjects have the following rights:
- To know, update, and rectify their personal data with DÉBORA RAMOS® as the data controller.
- To request proof of the authorization granted to DÉBORA RAMOS® as the data controller, except when expressly exempted as a requirement for processing.
- To be informed by DÉBORA RAMOS®, upon request, about the use that has been given to their personal data.
- To file complaints with the Superintendence of Industry and Commerce for violations of the provisions of Law 1581 of 2012 and other norms that modify, add, or complement it.
- To revoke the authorization and/or request the deletion of the data when the processing does not respect the constitutional and legal principles, rights, and guarantees. The revocation and/or deletion will proceed when the Superintendence of Industry and Commerce has determined that the processing by DÉBORA RAMOS® has incurred in conducts contrary to the Law and the Constitution.
- To access their personal data that has been processed for free.
PROCEDURE FOR HANDLING REQUESTS AND CLAIMS The data subject can exercise their rights to know, update, rectify, and delete information, as well as their right to revoke authorization, by submitting a request through the means provided by DÉBORA RAMOS®.
VALIDITY OF THE PERSONAL DATA PROCESSING POLICY This policy is effective from its publication and will remain in force as long as DÉBORA RAMOS® continues its corporate activities and as long as it is necessary to fulfill the purposes described in this policy. The databases where the personal data collected by DÉBORA RAMOS® is stored will have a validity equal to the period in which the commercial, contractual, or any other relationship with the data subject is maintained, and for the time necessary to fulfill the purposes described in this policy.
